When Salesforce introduced Einstein, its artificial intelligence platform in 2016, it was laying the ground work for artificial intelligence underpinnings across the platform. Since then the company has introduced a variety of AI enhancements to the Salesforce product family. Today, customer service got some AI updates. The goal of any customer service interaction is to […]
View More Salesforce update brings AI and Quip to customer service chat experienceCategory: chat
Valve’s answer to Discord is now live for everyone
Just a month ago, Valve announced Steam Chat — an overhaul to its aging chat system, and the company’s answer to rapidly growing competition from apps like Discord. At the time, it was a beta limited only to those who were granted access. Today it’s opening up to all. As Devin put it when the […]
View More Valve’s answer to Discord is now live for everyoneApple’s Business Chat signs up five more brands, more tech platforms
Apple Business Chat, Apple’s new platform for allowing companies and brands to communicate with customers over iMessage, is expanding. In addition to Dish becoming the first TV provider to support Business Chat, Apple says it has also added four other brands, Aramak, Four Seasons, Harry & David, and American Express, in addition to five new […]
View More Apple’s Business Chat signs up five more brands, more tech platformsMessenger Kids launches in Mexico
Messenger Kids, Facebook’s parent-controlled messaging app that lets kids text, call, video chat, and use face filters, has now arrived in Mexico. The launch follows Messenger Kids’ recent expansion outside the U.S., where in June it first became available to users in Canada and Peru. The app in Mexico works the same as it does elsewhere […]
View More Messenger Kids launches in MexicoWhatsApp copies Telegram to add one-way ‘broadcast’ mode to group chats
“Good artists borrow great artists steal” is a phrase that Facebook seems acutely aware of. It’s common to speak of Instagram, the Facebook-owned photo-app-now-social-network, borrowing from Snapchat, but now Facebook’s WhatsApp chat app is increasingly drawing its innovation from others such as Telegram. This week, WhatsApp outed a new feature for its groups that is […]
View More WhatsApp copies Telegram to add one-way ‘broadcast’ mode to group chatsTwitch launches always-on chat rooms for channels
Game streaming site Twitch today is debuting an always-on chat room feature it’s simply calling “Rooms.” The addition was first announced at its developer event TwitchCon back in October, and was expected to launch before year-end. That timing shifted a bit, but the feature is going live today across both web and mobile for Twitch users worldwide. Rooms are custom chat… Read More