HoneyBook, a customer-relationship management platform aimed at small businesses in creative fields, announced today it has raised a $28 million Series C led by Citi Ventures. All of its existing investors, including Norwest Venture Partners, Aleph, Vintage Investment Partners and Hillsven Capital, also returned for the round. Citi is a strategic partner for HoneyBook and […]
View More HoneyBook, a client management platform for creative businesses, raises $28M Series C led by Citi VenturesCategory: CRM
AI has become table stakes in sales, customer service and marketing software
Artificial intelligence and machine learning has become essential if you are selling sales, customer service and marketing software, especially in large enterprises. The biggest vendors from Adobe to Salesforce to Microsoft to Oracle are jockeying for position to bring automation and intelligence to these areas. Just today, Oracle announced several new AI features in its […]
View More AI has become table stakes in sales, customer service and marketing softwareOracle adds more AI features to its suite of sales tools
As the biggest sales and marketing technology firms mature, they are all turning to AI and machine learning to advance the field. This morning it was Oracle’s turn, announcing several AI-fueled features for its suite of sales tools. Rob Tarkoff, who had previous stints at EMC, Adobe and Lithium, and is now EVP of Oracle […]
View More Oracle adds more AI features to its suite of sales toolsSalesforce at 20 offers lessons for startup success
Salesforce is celebrating its 20th anniversary today. The company that was once a tiny irritant going after giants in the 1990s Customer Relationship Management (CRM) market, such as Oracle and Siebel Systems, has grown into full-fledged SaaS powerhouse. With an annual run rate exceeding $14 billion, it is by far the most successful pure cloud […]
View More Salesforce at 20 offers lessons for startup successClari platform aims to unify go-to-market operations data
Clari started out as a company that wanted to give sales teams more information about their sales process than could be found in the CRM database. Today, the company announced a much broader platform, one that can provide insight across sales, marketing and customer service to give a more unified view of a company’s go-to-market […]
View More Clari platform aims to unify go-to-market operations dataCompass acquires Contactually, a CRM provider to the real estate industry
Compass, the real estate tech platform that is now worth $4.4 billion, has made an acquisition to give its agents a boost when it comes to looking for good leads on properties to sell. It is acquiring Contactually, an AI-based CRM platform designed specifically for the industry, which includes features like linking up a list […]
View More Compass acquires Contactually, a CRM provider to the real estate industryFreshworks launches a load balancer for handling customer inquiries
Customer engagement service Freshworks, which was valued at about $1.5 billion in its last funding round, today launched Omniroute, the latest product in its portfolio of tools for customer service agents. Omniroute is essentially a load-balancer for routing multi-channel customer inquiries. Freshworks argues that earlier customer support solutions made it hard for agents to switch […]
View More Freshworks launches a load balancer for handling customer inquiriesMixmax brings LinkedIn integration and better task automation to its Gmail tool
Mixmax today introduced version 2.0 of its Gmail-based tool and plugin for Chrome that promises to make your daily communications chores a bit easier to handle. With version 2.0, Mixmax gets an updated editor that better integrates with the current Gmail interface and that gets out of the way of popular extensions like Grammarly. That’s […]
View More Mixmax brings LinkedIn integration and better task automation to its Gmail toolGong.io nabs $40M investment to enhance CRM with voice recognition
With traditional CRM tools, sales people add basic details about the companies to the database, then a few notes about their interactions. AI has helped automate some of that, but Gong.io wants to take it even further using voice recognition to capture every word of every interaction. Today, it got a $40M Series B investment. […]
View More Gong.io nabs $40M investment to enhance CRM with voice recognitionHow students are founding, funding and joining startups
Shawn Xu Contributor Share on Twitter Shawn Xu is a managing partner at The Dorm Room Fund. There has never been a better time to start, join, or fund a startup as a student. Young founders who want to start companies while still in school have an increasing number of resources to tap into that […]
View More How students are founding, funding and joining startupsInfor lands $1.5 billion investment ahead of possible IPO
Infor, a NYC-based enterprise software company, announced a massive $1.5 billion investment today that could be the precursor to an IPO down the road. One analyst is estimating that the valuation could be at least $60 billion. The investment is being led by Koch Industries’ investment arm, Koch Equity Development, and Golden Gate Capital. Today’s […]
View More Infor lands $1.5 billion investment ahead of possible IPOInvestors and entrepreneurs need to address the mental health crisis in startups
Jake Chapman Contributor Share on Twitter Jake Chapman is a managing partner at Alpha Bridge Partners. More posts by this contributor Driving the new American century Specialization, Polymaths And The Pareto Principle In A Convergence Economy Colin Kroll, was the co-founder of Vine and HQ Trivia, both consumer sensations that brought joy to millions; Anthony […]
View More Investors and entrepreneurs need to address the mental health crisis in startups