customer relationship management

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HoneyBook, a client management platform for creative businesses, raises $28M Series C led by Citi Ventures

sudshr47 March 21, 2019

HoneyBook, a customer-relationship management platform aimed at small businesses in creative fields, announced today it has raised a $28 million Series C led by Citi Ventures. All of its existing investors, including Norwest Venture Partners, Aleph, Vintage Investment Partners and Hillsven Capital, also returned for the round. Citi is a strategic partner for HoneyBook and […]

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Clari platform aims to unify go-to-market operations data

sudshr47 March 6, 2019 Startups

Clari started out as a company that wanted to give sales teams more information about their sales process than could be found in the CRM database. Today, the company announced a much broader platform, one that can provide insight across sales, marketing and customer service to give a more unified view of a company’s go-to-market […]

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Freshworks launches a load balancer for handling customer inquiries

sudshr47 February 21, 2019

Customer engagement service Freshworks, which was valued at about $1.5 billion in its last funding round, today launched Omniroute, the latest product in its portfolio of tools for customer service agents. Omniroute is essentially a load-balancer for routing multi-channel customer inquiries. Freshworks argues that earlier customer support solutions made it hard for agents to switch […]

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Japan’s Sansan raises $26.5M to help Southeast Asia get more from business cards

sudshr47 December 6, 2018

The humble business card is a target for disruption in Southeast Asia after Japanese contacts management startup Sansan raised JPY 3 billion ($26.5 million) to expand its business into the region. Founded way back in 2007, Sansan helps bring business intelligence to companies through a system that helps build connections between users and both internal employees […]

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Putting the band back together, ExactTarget execs reunite to launch MetaCX

sudshr47 December 6, 2018

Scott McCorkle has spent most of his professional career thinking about business to business software and how to improve it for a company’s customers. The former President of ExactTarget and later chief executive of Salesforce Marketing Cloud has made billions of dollars building products to help support customer service and now he’s back at it […]

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Meet the startups in the latest Alchemist class

sudshr47 September 20, 2018 Startups

Alchemist is the Valley’s premiere enterprise accelerator and every season they feature a group of promising startups. They are also trying something new this year: they’re putting a reserve button next to each company, allowing angels to express their interest in investing immediately. It’s a clever addition to the demo day model. You can watch […]

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Miles gives you reward miles for almost everything

sudshr47 July 24, 2018 Startups

Reward miles are nice if you fly a lot but what if you bike or take Lyfts or just like to wander around town? A new app called Miles aims to give you rewards for all of those things, bringing the concept of rewards out of the air and onto the ground. Miles, co-founded by […]