Customer engagement service Freshworks, which was valued at about $1.5 billion in its last funding round, today launched Omniroute, the latest product in its portfolio of tools for customer service agents. Omniroute is essentially a load-balancer for routing multi-channel customer inquiries. Freshworks argues that earlier customer support solutions made it hard for agents to switch […]
View More Freshworks launches a load balancer for handling customer inquiriesCategory: Zendesk
Zendesk just hired three former Microsoft, Salesforce and Adobe execs
Today, Zendesk announced it had hired three new executives — Elisabeth Zornes, former general manager of global support for Microsoft Office, as Zendesk’s first chief customer officer; former Adobe executive Colleen Berube as chief information officer and former Salesforce executive Shawna Wolverton as senior vice president, product. The company emphasized that the hirings were about […]
View More Zendesk just hired three former Microsoft, Salesforce and Adobe execsAmbitious Singapore startup Delegate wants to bring its event booking platform to the US
It’s not often that you hear about a startup from Singapore with ambitions to expand to the U.S, but that’s exactly the goal for event booking service Delegate. Founded in August 2015, the company aims to be a one-stop shop for booking an event, that covers corporate and professional functions, celebrations like weddings and more personal events […]
View More Ambitious Singapore startup Delegate wants to bring its event booking platform to the USZendesk shifts to platform play with Zendesk Sunshine launch
Zendesk has always been strongly focused on customer service in the cloud. They began to look at this more broadly in September when they purchased Base to move into sales automation and CRM. Today, the company announced Zendesk Sunshine, a new platform for creating customer-focused applications on top of Zendesk’s toolset. All of this appears […]
View More Zendesk shifts to platform play with Zendesk Sunshine launchBrex has partnered with WeWork, AWS and more for its new rewards program
Brex cardholders can now accrue and spend points on AWS, Twilio, SalesForce, WeWork, Instacart and more.
View More Brex has partnered with WeWork, AWS and more for its new rewards programRich-text editing platform Tiny raises $4M, launches file management service
Maybe you’ve never heard about Tiny, but chances are, you’ve used its products. Tiny is the company behind the text editors you’ve likely used in WordPress, Marketo, Zendesk, Atlassian and other products. The company is actually the result of the merger of Moxiecode, the two-person team behind the open source TinyMCE editor, and Ephox, the […]
View More Rich-text editing platform Tiny raises $4M, launches file management serviceZendesk expands into CRM with Base acquisition
Zendesk has mostly confined itself to customer service scenarios, but it seems that’s not enough anymore. If you want to truly know the customer behind the interaction, you need a customer system of record to go with the customer service component. To fill that need, Zendesk announced it was acquiring Base, a startup that has […]
View More Zendesk expands into CRM with Base acquisitionZendesk introduces support bot for Discord gaming community
The Discord gaming community boasts 150 million members and 46 million active monthly users, who spend their days chatting about games, finding people to play with and looking for advice on how to resolve issues. Up until now, game publishers have had to monitor public discussions looking for people who need help or relied on […]
View More Zendesk introduces support bot for Discord gaming communityZendesk hits $500M run rate, launches enterprise content management platform
Over the last several years, Zendesk has been making the transition from a company that caters mostly to small businesses to one with larger enterprise customers — and their revenue reflects that. The company announced it has crossed the $.5 billion annual run rate since its last earning report in February. It also announced a […]
View More Zendesk hits $500M run rate, launches enterprise content management platform