Crisis Text Line may hold the key to helping us get better at difficult conversations

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Since its founding five years ago, Crisis Text Line has received more than 62 million messages from people experiencing intense psychological or emotional distress. They reach out for help and empathy, and the counselors who respond are trained to help defuse the situation.  

It turns out those text conversations have a purpose beyond saving lives; with the help of artificial intelligence, all of that data can be analyzed to reveal important clues about what makes a difficult exchange between two people go well — or not well at all. That’s the basis for Loris, a new for-profit company that’s being spun off from Crisis Text Line.  Read more…

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Loris.ai, a Crisis Text Line spin-out, raises $2 million to help companies have hard conversations

 Loris.ai, a spin-out product from the maker of suicide prevention organization Crisis Text Line, has raised $2 million to help companies navigate conversations around harassment and other charged topics. Loris.ai’s seed round was led by Floodgate with participation from LinkedIn CEO Jeff Weiner, Kapor Capital and others.
“We started getting calls from companies and even one… Read More

View More Loris.ai, a Crisis Text Line spin-out, raises $2 million to help companies have hard conversations