Apple suggests a strange solution to Face ID problems: report

Is your iPhone X’s Face ID system malfunctioning? It might have something to do with the rear camera. 

This is according to a recent update in Apple’s service policy, obtained by MacRumors. 

“In order to provide the best customer experience, if a customer reports that their iPhone X is having Face ID issues, you may be able to resolve the issue with a rear camera repair,” Apple’s instructions to personnel say. 

It’s unclear what type of Face ID issues Apple is referring to here, and the company didn’t immediately respond to a request for comment. It’s interesting to see that a rear camera repair might fix whatever’s going on, because Apple’s face recognition feature is primarily handled by the device’s front-facing TrueDepth camera.  Read more…

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