Twilio, a company best known for supplying a communications APIs for developers has a product called Twilio Flex for building sophisticated customer service applications on top of Twilio’s APIs. Today, it announced it was acquiring Ytica (pronounced Why-tica) to provide an operational and analytical layer on top of the customer service solution. The companies would […]
View More Twilio’s contact center products just got more analytical with Ytica acquisitionCategory: Twilio Flex
Twilio will soon launch Flex, a dedicated contact center solution
Twilio’s Engagement Cloud, its suite of products for building new customer experiences, is about to get a new feature, TechCrunch has learned. The company plans on launching the beta of a full contact center solution for businesses at the Enterprise Connect conference in March, according to a tip we received this afternoon. When reached for confirmation, Twilio had no comment. With… Read More