Lyft lets riders give mid-route feedback on shared rides

Finally, you can let Lyft know you’re angry when it sends your shared ride in the opposite direction of your destination. 

Lyft’s adding a mid-ride feedback option in the app — and don’t worry, the driver won’t be affected. While in the middle of a ride, if you open Lyft, you’ll see a prompt asking, “How’s your route?” during the ride as it’s happening. 

The feature will be familiar to passengers who also use Uber. Back in May, Lyft’s competitor added mid-ride tipping and driver feedback.

Lyft’s feature has the same rationale behind Uber’s: you provide more detailed, vivid feedback while something is happening. Once you reach your destination, even if your trip was delayed or harrowing, you’ve probably gotten over it. But Lyft wants to know those details. Read more…

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