Customer engagement service Freshworks, which was valued at about $1.5 billion in its last funding round, today launched Omniroute, the latest product in its portfolio of tools for customer service agents. Omniroute is essentially a load-balancer for routing multi-channel customer inquiries. Freshworks argues that earlier customer support solutions made it hard for agents to switch […]
View More Freshworks launches a load balancer for handling customer inquiriesCategory: customer support
How to recover quickly if you get locked out of Google
I know first-hand how frustrating it is to get locked out of your Google account and to lose access to much of your online life. I’m hoping this simple work-around will help get you get through the account recovery process much faster than the manual method, which takes a minimum of 3-5 days (and in my […]
View More How to recover quickly if you get locked out of GoogleGoogle finally adds consumer customer support with Google One
You may recall my tale of woe from last year when I recounted how I was locked out of my Google account for a month. It was a tough time, made all the more frustrating because there wasn’t any customer support to contact. That is changing for Google One users though, and it’s about time. […]
View More Google finally adds consumer customer support with Google OneUJET, a startup that wants to speed up customer support, raises $25M led by GV
UJET, a startup that makes software to improve customer support, said today that it’s raised a $25 million Series B led by GV (formerly known as Google Ventures). Other participants in the round include returning investors Kleiner Perkins and DCM Ventures and new backer Citi Ventures. Read More