What history could tell Mark Zuckerberg

Perhaps Mark Zuckerberg obsessed over the wrong bit of history. Or else didn’t study his preferred slice of classical antiquity carefully enough, faced, as he now is, with an existential crisis of ‘fake news’ simultaneously undermining trust in his own empire and in democracy itself. A recent New Yorker profile — questioning whether the Facebook founder can fix […]

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My product launch wishlist for Instagram, Twitter, Uber and more

‘Twas the night before Xmas, and all through the house, not a feature was stirring from the designer’s mouse . . . Not Twitter! Not Uber, Not Apple or Pinterest! On Facebook! On Snapchat! On Lyft or on Insta! . . . From the sidelines I ask you to flex your code’s might. Happy Xmas […]

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How Juul made vaping viral to become worth a dirty $38 billion

A Juul is not a cigarette. It’s much easier than that. Through devilishly slick product design I’ll discuss here, the startup has massively lowered the barrier to getting hooked on nicotine. Juul has dismantled every deterrent to taking a puff. The result is both a new $38 billion valuation thanks to a $12.8 billion investment […]

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Facebook’s fact-checkers toil on

Facebook is fielding so many problems, oversights, scandals, and other miscellaneous ills that it wouldn’t surprise anyone to hear that its fact-checking program, undertaken last year after the network was confronted with its inaction in controlling disinformation, is falling apart. But in this case the reason you haven’t heard much about it isn’t because it’s […]

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The most common forms of censorship the public doesn’t know about

Amid all the discussion today about online threats, from censorship to surveillance to cyberwar, we often spend more time on the symptoms than on the underlying chronic conditions.

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Changing consumer behavior is the key to unlocking billion-dollar businesses

Revolutionary products succeed when they deliver value to their users. The fact that a product creates a behavior shift is not enough. It must create value to overcome the initial skepticism.

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