For customer service, Ultimate.ai‘s thesis is it’s not humans or AI but humans and AI. The Helsinki- and Berlin-based startup has built an AI-powered suggestion engine that, once trained on clients’ data-sets, is able to provide real-time help to (human) staff dealing with customer queries via chat, email and social channels. So the AI layer […]
View More Ultimate.ai nabs $1.3M for a customer service AI focused on non-English marketsCategory: telia
Unacast bags $17.5M to do more with location data
Location tracking can seem pretty creepy if you’re the consumer being watched. But there’s big and growing business in tracking human movement and behavior, thanks to the ubiquity of smartphones. To wit: Unacast, a location data startup from Norway, has today announced a $17.5 million Series B round — to fuel expansion, including into his home turf of Europe. Read More