As the biggest sales and marketing technology firms mature, they are all turning to AI and machine learning to advance the field. This morning it was Oracle’s turn, announcing several AI-fueled features for its suite of sales tools. Rob Tarkoff, who had previous stints at EMC, Adobe and Lithium, and is now EVP of Oracle […]
View More Oracle adds more AI features to its suite of sales toolsCategory: chatbots
Apple Business Chat drives in-seat drink ordering at Quicken Loans Arena in Cleveland
With LeBron James hundreds of miles west plying his trade for the Los Angeles Lakers these days, Cleveland Cavalier fans haven’t had a lot to cheer about this season, but Aramark (the stadium food and beverage vendor) and the Cavs have teamed up with Apple Business Chat to let fans order drinks right from their […]
View More Apple Business Chat drives in-seat drink ordering at Quicken Loans Arena in ClevelandFresh out of Y Combinator, Leena AI scores $2M seed round
Leena AI, a recent Y Combinator graduate focusing on HR chatbots to help employees answer questions like how much vacation time they have left, announced a $2 million seed round today from a variety of investors. Company co-founder and CEO Adit Jain says the seed money is about scaling the company and gaining customers. They hope […]
View More Fresh out of Y Combinator, Leena AI scores $2M seed roundFacebook taps banks, but for chatbots not purchase data like Google
Backlash swelled this morning after Facebook’s aspirations in financial services were blown out of proportion by a Wall Street Journal report that neglected how the social network already works with banks. Facebook spokesperson Elisabeth Diana tells TechCrunch it’s not asking for credit card transaction data from banks and it’s not interested in building a dedicated […]
View More Facebook taps banks, but for chatbots not purchase data like GoogleServiceNow chatbot builder helps automate common service requests
When it comes to making requests inside a company for new equipment or to learn about HR policies, it can be a frustrating experience for both sides of the equation. HR and IT are probably tired of answering the same questions. Employees are tired of calling a help desk for routine inquiries and waiting for […]
View More ServiceNow chatbot builder helps automate common service requestsGoogle Cloud releases Dialogflow Enterprise Edition for building chat apps
Building conversational interfaces is a hot new area for developers. Chatbots can be a way to reduce friction in websites and apps and to give customers quick answers to commonly asked questions in a conversational framework. Today, Google announced it was making Dialogflow Enterprise Edition generally available. It had previously been in Beta. This technology […]
View More Google Cloud releases Dialogflow Enterprise Edition for building chat appsGuestFriend automates chatbot creation for restaurants
While chatbots might sound like an interesting experiment for restaurants and other small businesses, they probably can’t devote much time or money to building them. So a startup called GuestFriend is planning to make the process as fast and easy as possible. The company has raised $5 million in seed funding from Primary Venture Partners, […]
View More GuestFriend automates chatbot creation for restaurantsFacebook quietly pauses all new app and bot reviews
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In the wake of the Cambridge Analytica scandal that continues to haunt Facebook, people’s News Feeds remain largely unchanged. But for developers, Facebook is a whole new world — and an empty one at that.
Facebook quietly announced Monday it is pausing its app review process, which means developers are no longer able to launch new apps or chatbots on the Facebook ecosystem. That abrupt halt, even if temporary, is a thudding blow to any app developer who had hoped to debut a new experience on Facebook this week. Read more…
More about Facebook, Apps And Software, Messenger, Chatbots, and Cambridge Analytica
The sudden death of the website
Unlike most startup founders who saw the birth of the internet in the mid-1990s, I am still CEO of my company. My longevity in this position gives me a unique perspective on the changes that have happened over the past two decades, and I see one …
View More The sudden death of the websiteChoosing the best language to build your AI chatbot
Which language is the best for your chatbot? No, this is not about whether you want your virtual agent to understand English slang, the subjunctive tense in Spanish or even the dozens of ways to say “I” in Japanese. In fact, the programming language you build your bot with is as important as the human language it understands. But how do you differentiate between them? Read More
Twitter launches a new enterprise API to power customer service and chatbots
Twitter’s big news this week is its announcement that it’s now enforcing its new policies around hateful content and abuse, but today the company is rolling out something new for developers, as well: an enterprise-level API providing access to real-time activities like tweets, retweets, likes and follows. The addition of the API is part of Twitter’s broader plan to revamp… Read More
Microsoft makes Azure Bot Service generally available for developers
Microsoft introduced the Azure Bot Framework more than two years ago and companies have been building chatbots for a variety of scenarios ever since. Today, the company made generally available the Microsoft Azure Bot Service and Microsoft Cognitive Language Understanding service (known as LUIS). Read More