Dish today announced it’s becoming the first TV provider to offer customer support over Apple’s Business Chat. Launched earlier this year, Business Chat allows companies to communicate with their customers over iMessage in order to answer questions, provide customer service, or even enable purchases. In Dish’s case, the TV provider says its customers can use […]
View More Dish is the first TV provider to offer support for Apple’s Business ChatCategory: Customer Service
Dialpad gets AI injection with TalkIQ acquisition
Sometimes two companies get along so well together and fit each other so perfectly, they almost have to come together. That’s what happened when Dialpad, a business communications platform whose products include UberConference, started working with TalkIQ. They liked them so much, they bought the company. Dialpad CEO Craig Walker says the two companies actually […]
View More Dialpad gets AI injection with TalkIQ acquisitionServiceNow chatbot builder helps automate common service requests
When it comes to making requests inside a company for new equipment or to learn about HR policies, it can be a frustrating experience for both sides of the equation. HR and IT are probably tired of answering the same questions. Employees are tired of calling a help desk for routine inquiries and waiting for […]
View More ServiceNow chatbot builder helps automate common service requestsT-Mobile will now offer customer support through iMessage
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Apple Business Chat has a new partner.
T-Mobile announced Wednesday that it will now offer customer support via Apple’s Business Chat. This means that if you have an iPhone, you’ll be able to talk to T-Mobile representatives directly through iMessage.
This will be another of many ways T-Mobile users can contact their provider. Previously, you could chat with representatives through the T-Mobile app, the company’s Facebook and Twitter pages, at a store, or over the company’s customer service phone line. Read more…
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View More T-Mobile will now offer customer support through iMessageZendesk hits $500M run rate, launches enterprise content management platform
Over the last several years, Zendesk has been making the transition from a company that caters mostly to small businesses to one with larger enterprise customers — and their revenue reflects that. The company announced it has crossed the $.5 billion annual run rate since its last earning report in February. It also announced a […]
View More Zendesk hits $500M run rate, launches enterprise content management platformCustomer service bot startup Agent IQ announces $6.3 million Series A led by Sierra Ventures
If you’ve tried to deal with a bot before you can speak to a human customer service rep, you know how frustrating that process can sometimes be. Sure, there are basic tasks that can free up a human rep to handle the more difficult matters, but it can be exasperating when there is no easy way to talk to a person. Agent IQ, a startup that has developed customer service bots, acknowledges… Read More
Onward helps businesses automate their customer service
How much can customer service be automated? Onward has some straightforward targets — 40 percent of tickets and 40 percent of messages should be automated, and average response times should be 40 seconds on average. Founders Rémi Cossart and Pramod Thammaiah describe this as Automation40 — basically, a set of goals for businesses looking to bring more automation into the… Read More
Coinbase hires a new VP of Operations to lead its customer service effort
Coinbase just announced they’re hiring Tina Bhatnagar as VP of Operations and Technology to lead all operational teams at Coinbase and GDAX.
But perhaps most relevant right now is the fact that her responsibilities will include overseeing the fast growing startup’s customer service division.
It’s no secret that Coinbase is in need of some help with it comes to support and… Read More
Kia and Hyundai cars will include AI assistants starting in 2019
Vehicles made by Korean carmakers Hyundai and Kia will include built-in virtual assistants with AI-powered smarts beginning in 2019 (via Engadget). The plan to build smart assistants into vehicles will make use of tech created by SoundHound, the …
View More Kia and Hyundai cars will include AI assistants starting in 2019Twitter launches a new enterprise API to power customer service and chatbots
Twitter’s big news this week is its announcement that it’s now enforcing its new policies around hateful content and abuse, but today the company is rolling out something new for developers, as well: an enterprise-level API providing access to real-time activities like tweets, retweets, likes and follows. The addition of the API is part of Twitter’s broader plan to revamp… Read More
DigitalGenius raises $14.75 million Series A for AI-based customer service solution
When DigitalGenius participated in the TechCrunch Disrupt Battlefield competition in New York City in 2015, there weren’t a lot of companies working on AI and machine learning. Today, it’s become much more commonplace, and the company announced a $14.75 million Series A. Global Founders Capital led the round. MMC Ventures, Paua Ventures and several other unnamed new investors… Read More
Salesforce to offer more customized AI with myEinstein
It’s been just over a year since Salesforce introduced Einstein, a set of artificial intelligence technologies that are designed to underlie and enhance the Salesforce product set. Today, at Dreamforce, the company’s enormous customer conference taking place this week in San Francisco, it announced myEinstein, a package of tools it created to help developers and Salesforce… Read More